Legal
Refund & Cancellation Policy
Last updated: September 2026
This Refund & Cancellation Policy explains how cancellations and refunds are handled for programs, sessions, workshops, webinars, and digital products (the “Services”) purchased from Anu Singh, operating as Healing Mastery. By purchasing a Service you agree to this policy. Payments are processed through our payment gateway (Instamojo) and other authorised providers.
1. Free webinars and events
Free registrations (such as complimentary webinars) involve no payment, so no refund applies. You may opt out at any time by not attending or by unsubscribing from our communications.
2. Paid live sessions, programs and workshops
For paid one-on-one sessions, group programs, and workshops, cancellation requests must be sent to connect@anusingh.in and are handled as follows:
• Cancellations made at least 7 days before the scheduled start date are eligible for a full refund, less any non-refundable payment-gateway charges.
• Cancellations made between 3 and 7 days before the start date are eligible for a 50% refund.
• Cancellations made less than 72 hours before the start date, or after the Service has begun, are not eligible for a refund.
Where possible, we are happy to offer a one-time reschedule to a later date instead of a refund, subject to availability.
3. Digital and recorded products
Due to the nature of digital goods, purchases of downloadable or recorded content (such as recorded workshops or digital materials) are non-refundable once access has been granted or the content has been downloaded, except where the product is faulty or inaccessible and we are unable to resolve the issue.
4. Cancellations or changes by us
If we cancel or reschedule a Service and you are unable to attend the new date, you are entitled to a full refund of the amount paid for that Service. We will notify you by email or phone as early as possible.
5. How to request a refund
To request a cancellation or refund, email connect@anusingh.in from the email address used at purchase, including your name, the Service booked, the date of purchase, and the reason for the request. We will acknowledge your request within 2 business days.
6. Refund processing and timelines
Approved refunds are processed to the original payment method through the payment gateway. Once approved, refunds are typically completed within 7–10 business days, though the exact timing depends on your bank or card issuer. Any charges levied by the payment gateway on the original transaction may be deducted from the refund amount.
7. Contact us
For any questions about cancellations or refunds, contact us at connect@anusingh.in or +91 79776 69514.